Vietnam has changed worldwide BPO market
We are honored to welcome BBC India visited DIGI-TEXX for an interview of the stories focused on the Business Process Outsourcing industry of Vietnam which is flourishing. Moreover, Zubair Ahmed – BBC Bilingual Correspondent and Frank – our CEO have a conversation regarding the shift of worldwide BPO today.
Zubair desires to tell his audience how different the Vietnamese BPO industry is from the Indian counterpart. With warmth and enthusiasm, Frank gave BBC a big picture of the current Vietnam BPO industry as well as the company’s contribution to the growth of the industry.
We also had an open talk about other topics related to DIGI-TEXX. That was a good time, Frank can share our mission and desires for contributing to BPO on the world in general and Vietnam in specific. He also gave his prediction:”It’s no surprise that Vietnam is being talked about as an alternative, amid rising costs and attrition rates in popular offshoring destinations like China and India. Tech giants like Samsung, Microsoft, LG and Intel have invested in large operations in Vietnam. Therefore, Vietnam has the potential to become the next BPO giant.“
According to a report in 2015, in India, the industry is about 30 billion dollars annually. In China, $24 billion and in Vietnam the industry hinges at $2 billion. In this way, Vietnam is far behind India. But for two reasons, all eyes are focused on Vietnam.