DIGI-TEXX: POST & LOGISTICS
Mail Return Processing
For a Leading European Courier
Return mail is seen as a relatively small nuisance for large volume mailers and is often left unaddressed. However, the impact of return mail can bring a variety of issues: “…increased labour costs, damaged customer relationships, reduced cash flow and other problems.”*
Thus, a fast and effective solution to solve mail return issues is a need of our client-a major European Courier that offers global express distribution, logistics and mail services.
DIGI-TEXX‘s operators work directly on the client’s system, updating the recipient data, correcting addresses and reporting the deliverable reasons. All in all, we make sure that the parcels are re-delivered to the correct locations and no further delivery is needed, saving our client’s time and costs.
Mail return and mailing address standardization for post and logistics sector have been the strong expertise of DIGI-TEXX. Our teams are involved with projects in different languages including German, Japanese and Chinese.
We know that the separation systems at Post Offices have been tremendously evolved. But we can help to make things perfect. We improve the limitation of OCR technologies, especially for the handwritten addresses. The advantage of time difference (Vietnam time is ahead many time zones, for example in Europe) helped us to contribute significantly into the mailing separation process of our Post Clients. What we do:
Receive scanned images which are not be able to recognized by Post Mail Separation Technologies
While our clients taking some rest, our operators process the address, with the help of our own-developed platforms, plus the human intervention when needed
We make sure all addresses are captured correctly and available in our Post Client’s System so that all letters, flats or parcels are delivered early enough in the morning time