DIGI-TEXX Contact Center & Help Desk
Our inbound care and technical helpdesk service are niche choice of strategic clients who aim for customer service with all heart. Our customer service excellence center from Germany has been launched since 2009 and evolved from a traditional voice to omnichannel, and now digital and smart helpdesk services (Contact Center).
What differentiates us from the other call centers?
We aim to serve inbound services (voice and non-voice via email, SMS, social network) by solving technical questions or issues across industries, at first level to expert level, while purely telesales and telemarketing are not among our top expertise at DIGI-TEXX.
Moreover, we help our client to significantly increase customer satisfaction and brand loyalty by superior service quality via well-defined knowledge transferring process, talent enforcement and usages of advanced technologies. We innovate customer experience by bringing in digital solutions like voice recognition, visual and multi-channel communication, chatbots and artificial intelligence; improving helpfulness and more customer experience excitement.
In most cases, we offer also consultancy services to audit the status of the clients’ customer service center/ contact center. Furthermore, we support our clients to optimize their tool and process, benchmarking smart customer service models as well as supporting them in the implementation phase.
Technical Advice and Support, Helpdesk Service/ Service Desk, Technician/ Engineering Support for Manufacturing/ Household/ Electronic Products, Customer Service/ Customer Care Management, Order/ Booking Management, Missing Information Verification, Lead Generation.