DIGI-TEXX Contact Center & Help Desk
Our customer service excellence center from Germany has been launched since 2009 and evolved from a traditional voice to omnichannel, and now digital and smart helpdesk services (Contact Center).
What makes us different compared to traditional call centers?
We serve inbound services (voice and non-voice via email, SMS, social network) by answering technical questions or issues across industries.
We help to increase customer satisfaction and brand loyalty by our service quality. We offer a transferring process, talented enforcement and advanced technologies. We enhance customer experience by applying digital solutions such as voice recognition, visual and multi-channel communication, chatbots and artificial intelligence.
We help to optimize tools and processes, apply smart customer service models and build the implementation phase.
Technical Advice and Support, Helpdesk Service/ Service Desk, Technician/ Engineering Support for Manufacturing/ Household/ Electronic Products, Customer Service/ Customer Care Management, Order/ Booking Management, Missing Information Verification, Lead Generation.