DIGI-TEXX Contact Center & Help Desk

Contact Center
Our Smart Contact Center based in German

 Our customer service excellence center from Germany has been launched since 2009 and evolved from a traditional voice to omnichannel, and now digital and smart helpdesk services (Contact Center).

What makes us different compared to traditional call centers?

We serve inbound services (voice and non-voice via email, SMS, social network) by answering technical questions or issues across industries. 

We help to increase customer satisfaction and brand loyalty by our service quality. We offer a transferring process, talented enforcement and advanced technologies. We enhance customer experience by applying digital solutions such as voice recognition, visual and multi-channel communication, chatbots and artificial intelligence.

We help to optimize tools and processes, apply smart customer service models and build the implementation phase.

What we can promise:

  1. Significant improvement in efficiency of the front office operation.
  2. Enhance customer satisfaction.
  3. Long-term contribution to business performance.
  4. Refresh customer service experience.
  5. Multi-language mode: Vietnamese, English, German, Chinese, Thai, Bahasa, Japanse and others.
  6. Transparent and cooperative working model.

Areas that we deliver at best:

Technical Advice and Support, Helpdesk Service/ Service Desk, Technician/ Engineering Support for Manufacturing/ Household/ Electronic Products, Customer Service/ Customer Care Management, Order/ Booking Management, Missing Information Verification, Lead Generation.

End-to-end Inbound Voice Service for Banks

We help banks improve customer experience via highly qualified contact center service, mainly for inbound calls. Our platform allows customers of  our banking clients to submit documents or send inquiry from any secure channel.

Our Contact Center & Help Desk Services

If you need further information, feel free to leave us a message.

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