DIGI-TEXX Contact Center & Help Desk
Customer service and support is a source of pain and frustration for any company. Outsourcing your help desk or contact center services to DIGI-TEXX brings a variety of benefits to increase your business performance: Specialized skills of experienced professional, reduced staffing costs & operation cost, improved response times and flexible working hours. Our clients have approached us with the request to also handle their inbound communication (e.g. calls, emails, chats). In 2016 we expanded our portfolio by a help-desk center where we are able to offer a short ramp-up time, Our agents are well-trained, friendly, competent and we are able to offer on demand services in Vietnamese, English, German, Chinese, Japanese and French.
DIGI-TEXX aims to become a reliable and long-term customer representative partner of our clients for multiple industry sectors advancing their current help desk and contact center services. Our contact contact center processes are transparent and customizable with competitive prices. Moreover, we offer 24/7/365 service in a very stable environment so that unforeseen downtime will not occur.
Some services that DIGI-TEXX offers include Technical Support, Live Web Chat Support, Direct Voice Support, Order Entry Processing, Customer Service Support, Lead Generation.