BANKING DIGITAL TOOLKIT: PROCESS AUTOMATION, INTEGRATED TECHNOLOGIES AND SOLUTIONS

Bank Automation Tool

Biometrics Matching, Facial Recognition, Robotic Process Automation & More

Banks are thriving for Fintech and Automation to gain efficiency for their back-office operation while, on the other hand, maximizing customer digital experience. Our bank clients need a BPO partner which can strongly support these missions.

DIGI-TEXX is one of the very few BPO partners in Vietnam which are qualified enough to serve Bank industries in term of new technologies, high quality and tough security levels. In fact, more than 80% international banks in Vietnam so far have set a long-term partnership with DIGI-TEXX. Cooperation portfolio is expanding fast where we also add in many new elements that are desired by bank clients.

These are new elements in our portfolio thanks to continuous efforts of proactively supporting the emerging Fintech missions for our bank clients. Our CIC RPA, for example, has help bank clients to reduce 95% of CIC time and effort. Our biometrics, facial recognition, fingerprint matching, ID matching, voice recognition are among our scope of research and development. Looking for a demo on biometrics for banks? Send us an email!

Our Banking Service Profile

Loan, Credit, Mortgage Application Processing

We recommend our clients to move from the centralization to decentralization model by utilizing mobile scanning capabilities. We encourage our banks to go for the paperless operation, by flexible and effectively adopting the online, offline or integrated shared service strategies.

Our DIGI-SOFT platform together with capacities of partners globally for document processing and data improvements allow us to help bank clients shorten the time of extracting data from hundreds of types of documents, matching them together and validating information for final approval.

DIGI-TEXX implemented a full-service solution package:

  1. Advanced scanning solution when bank sales team from different branches can easily scan applications and transfer to DIGI-TEXX.
  2. Optimized document processing processes together with our internal quality system guarantee 99.95% data entry accuracy level.
  3. All captured data is shared with the bank via the Electronic Document Management System developed by our Software Team.
  4. Data validation and application verification are also performed by DIGI-TEXX team to notify the bank with mismatched data values/invalid applications for their further investigation.

By ensuring speed, accuracy, security and peak-time handling in our services, DIGI-TEXX helps the banking client reduce costs, gain customer satisfaction, business continuity and thus increasing its competitiveness and market growth.

End-to-end Inbound Voice Service for Banks

We help banks improve customer experience via highly qualified contact center service, mainly for inbound calls. Our platform allows customers of bank clients to submit documents or send inquiry from any channels securely, optimizing the social media behavior. Chatbot and messenger marketing are among the experts.

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Customer Application Processing Workflow

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